Refund policy
30 days to change your mind
You can return your products up to 30 days after receiving them. Items just need to be unworn, unwashed, and have their tags still attached. Return shipping is covered by the customer.
How to start a return
Simple, just contact us at weiso.eu@gmail.com or DM us @weiso.eu on Instagram with your order number, and we'll guide you through the next steps.
When you'll get your money back
Refunds always go back to your original payment method — the same card or account you paid with.
- Returning something? Your refund is issued as soon as your return arrives back to us.
- Wrong, damaged, or defective item? Contact us right away — once we've confirmed the issue together, your refund is issued immediately. No need to wait.
After a refund is issued, please allow a couple of business days for your bank to move the money. That part is out of our hands, but it's always on its way.
Damages and issues
Please inspect your order when it arrives. If you receive a defective or damaged item, or the wrong item entirely, contact us immediately. We'll work with you to make it right.
Tracking gone quiet?
If your tracking code hasn't updated in a full month, we'll refund your order in full. No hoops to jump through.
Questions?
Reach us anytime at weiso.eu@gmail.com or DM @weiso.eu on Instagram. We're happy to help.